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Shipping and Returns

New Policy

In the interest and safeguard of our customers, we have adopted the policy of ' No Return'

 

Domestic Shipping:

WE OFFER SHIPPING ANYWHERE IN INDIA. Normally orders placed before 11AM on a business day, we aim to ship the same day, provided that the payment received and stock availability is confirmed. Orders placed after 1pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver.

 

Tracking: An e-mail containing your package tracking information will be sent after shipment on the email id provided by you during the confirmation of order.

Order cancelations are not allowed once received, thus make sure all the details are correct.

After placing an order, customer can only cancel the order if the order status is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario
In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be canceled. www.mymicrolab.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.mymicrolab.com and accept www.mymicrolab.com decision regarding the cancellation.

In case of Temperature controlled goods
In case if a customer wants to cancel the order for a Temperature Controlled Goods, the cost of the products will have to be borne by them.

In case of Gift Certificate
Gift Certificate will not be cancelled and extension is not possible.

Cancellation of Order by www.mymicrolab.com
PG MICRO LAB SOLUTION LLP reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by PG MICRO LAB for re-delivery shall be claimed from the User.

NO Replacement/ Return Policy by www.mymicrolab.com

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.